The quickest way to manage prescriptions for you and your family is our free app, Refill Assistant. Order your prescription on your phone and we'll send you a message when it's ready to collect at 48 North Main Street, Cork City.
Download the app
Download Refill Assistant, enter our pharmacy code 4274121 and select Murphy's Pharmacy.
Download on theApp Store Get it onGoogle PlayWith the app you can
- Order prescriptions
- Get reminders when your repeat prescription is due
- Send and receive messages about your prescription
- Set up reminders to take your medicines
- Manage prescriptions for family members
- See our contact details and services
You'll also get the latest pharmacy news. Prescriptions are usually ready the same day. In exceptional circumstances, they're ready the next day.
Questions people ask
I've downloaded the app. What do I do next?
Enter our 7-digit pharmacy code, 4274121, and select Murphy's Pharmacy. Choose a 4-digit PIN you'll remember, then add your contact details and your carer or doctor details. Please allow the app to send notifications. That's it, you're ready to go.
What if I don't allow notifications?
You won't get alerts such as "prescription ready for collection", repeat order reminders or other messages from the pharmacy.
How do I order a new prescription with the app?
Press Refill Prescription on the opening screen, enter your PIN, then press + or New Order. Enter the prescription details. You can also take a photo of the prescription. Please bring the original prescription with you.
What is the repeat prescription reminder?
If you have a repeat prescription, the app can remind you the next time your repeat order is due. Enter the number of days until your next reminder. For most monthly prescriptions, enter 28.
Do I need to bring my original prescription?
Yes. The pharmacist must review and stamp the original prescription before dispensing your medicine. This is a regulatory requirement.
How do I know the pharmacy has received my order?
When you submit your order, a thank-you message appears to confirm we've received it.
What happens next?
When your prescription is ready, we send you a message. For medicines that take longer to get in, we send you a "processing order" message first.
Can I use the app for repeat prescriptions?
Yes. We recommend leaving your repeat prescription safely on file with us, so we can process future orders from the app more easily.
I made a mistake with my order. What should I do?
Open the order in the app and press Update. Change the order and press Save. We'll get a notification that you've made a change.
Can I send a message about my order?
Yes. Open the order in the app and scroll down to Timeline. Type your message and press Send. All our replies appear in the same Timeline.
How do I order for someone else?
Go to Settings (the gear icon) and choose Manage Patients. You can add, edit or remove people there. Then order for them just as you would for yourself.
I've forgotten my PIN. What do I do?
If you enter the wrong PIN, the app shows "Incorrect PIN". Press Reset, then contact us and ask us to create a recovery code. Enter a new PIN and then the recovery code. The code only works for a short time.
I've lost my phone or got a new one. How do I move my account?
Download Refill Assistant on your new phone, then contact us and ask us to create a recovery code. Enter the code and a PIN, and all your patient, medicine and reminder information downloads to the app.
Can I phone the pharmacy from the app?
Yes. Open Information and press our phone number.
Is the app GDPR compliant?
Yes. In the app you can read the privacy policy and close your account, which removes your data from the servers. We can also export your app data on request.
How secure is my personal information?
Very secure. All patient and prescription information is encrypted in a fully separate system.
Questions about the app? Call us on (021) 427 4121 or call in to 48 North Main Street, Cork City, Cork, T12 R286.