Refund policy
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@murphyspharmacycork.ie. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We do process exchanges in Murphy's Pharmacy, 48 North Main Street, Cork City, Cork, T12 R286, so you may bring your items for an exchange if you wish.
If you return your purchase by post or courier after 28 days (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.
We may return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
Our Returns Policy does not affect your statutory rights in respect of faulty or damaged goods.
You can always contact us for any return question at shop@murphyspharmacycork.ie.
Online and In-Store Price Match Guarantee
We guarantee that the prices available on our site www.murphyspharmacycork.ie are also available in Murphy's Pharmacy, 48 North Main Street, Cork City, Cork, T12 R286. We look forward to meeting you in person! We guarantee that customers can purchase a product in store for the price displayed on our website.
Click & Collect
Click & Collect orders are usually ready to collect almost straight away, provided we have the items in stock. Once your order is ready, a member of our staff will contact you by email to let you know that your order is ready to collect.
Click & Collect orders are not processed on Sundays or Bank Holidays.
Orders can be collected during normal store opening hours.
We will keep your order in store for 7 days from the date it is ready. After this period you will be contacted and we can either process a refund via your original method of payment or arrange an alternative delivery or collection.
If for any reason you are unable to collect your order when it is ready, please contact the pharmacy at shop@murphyspharmacycork.ie or on (021) 427 4121 to make an alternative arrangement.
Please wait until you have received our email confirming your order is ready for collection before coming to the store.
Click & Collect: Changing or Cancelling an Order
If you have placed an order with Murphy's Pharmacy and wish to change or cancel it, please contact us immediately. Email us quoting your order number and "Cancel Order" in the subject line to shop@murphyspharmacycork.ie.
Delivery: Changing or Cancelling an Order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact the pharmacy by email at shop@murphyspharmacycork.ie or call (021) 427 4121 for advice. Please provide your order number and order date.
If your order has already been dispatched or delivered, you'll need to follow our Returns Policy in the event of any unwanted products.
If you'd like to add products to your order, please place a new order for these items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You may bring your items for an exchange to Murphy's Pharmacy, 48 North Main Street, Cork City, Cork, T12 R286.
If you wish to return a product you have purchased from our website, please first read all of this policy to ensure your products can be returned and for any specific information relating to your purchase.
Making a Return to Murphy's Pharmacy
We will refund to the card used to pay on our website through our secure online payment system. Please allow a few working days for this to be completed.
Notification and Authorisation of Return
You have 28 days after receiving your order to request a return. Refunds are made to the card used to pay for the order.
All returns must be authorised by Murphy's Pharmacy before the goods are returned. Please email shop@murphyspharmacycork.ie with your order details.
The address for returns is Murphy's Pharmacy, 48 North Main Street, Cork City, Cork, T12 R286.
A copy of the original order must accompany the product to identify the order, along with the issued returns code, to allow us to process your return in a timely manner.
Return by Post or Courier
Refunds will be made via the original payment method.
We are unable to exchange products by post, only at the pharmacy.
The cost of returning unwanted items is at your expense and, as we do not offer a collection service, you should use your own carrier. We recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us at the pharmacy, it will remain your responsibility.
Any items damaged during return due to insufficient packaging may only receive a part refund at our discretion.
Refunds on Items Bought with a Promotional Discount
If you used a promotional discount when paying for your order, the discount is applied to each item in the cart. In the event of a return, you will not be refunded the discounted amount.
Faulty or Incorrect Products
In the rare event of a customer receiving a faulty or incorrect item, Murphy's Pharmacy will, upon receipt of the returned item, send the correct item and refund the return postage if it is returned within 28 days.
Proof of Purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Condition of Goods
You will want to inspect the products you order. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.
Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example boxed products and gift items) and, if you wish to return anything, that it reaches us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Exceptions and Non-Returnable Items
The following items cannot be returned within the terms of our Returns Policy:
- Prescription medicines
- Pharmacy medicines
- Hampers
- Free items
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
In addition, the following items can only be returned within our Returns Policy provided they are in their original condition (including the packaging where it forms part of the goods, for example boxed products and gift items) and, for hygiene or safety reasons, have not been worn, opened, assembled or used, and any seals on the product remain unbroken:
- Cosmetics
- Fragrances
- Personal grooming products
Refunding Delivery Charges
Provided you have notified us by email that you wish to cancel your order under the Consumer Rights Directive, and the return also meets the terms of our Returns Policy, you will be entitled to a full refund including standard delivery charges if applicable.
We are unable to provide a refund of the delivery charges when only part of your order is being returned.